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MUWSA receive an ISO Certificate

The Moshi Urban Water Supply and Sewerages Authority (MUWSA), was last week handed over an ISO Certificate for delivering quality services to its customers.

This certificate named ISO 9001: 2008 was handed over to the Chairman of the Board of MUWSA, Mr. Paul Chikira by the Deputy Minister of Water, Eng Gerson Rwengo in a short ceremony held at MUWSA office premises situated here in Moshi.

While handing over this certificate, the Deputy Minister took time to praise both the Moshi Municipal Council (MMC) and MUWSA.

Starting with the MMC he praised Moshi town for being the cleanest town in this country for more than four consecutive years adding that even how trees and the environment have been planted and protected within this town can tell it all that this town deserves to be the best in the country.

Giving his praises to MUWSA he said this Urban Water Utility Body have ever since 2003/04 to date been receiving a Clean Audit Report from the Exchequer and Auditor Generals offices adding that MUWSA have been collecting an annual average revenue amounting to Sh 3.6 billion thereby making it to be among the best three top Urban Water Utilities body among the existing nineteen in numbers authorities across the country.

However, the Deputy Minister called upon MUWSA Board Members and staff to maintain this sprit of giving out the best quality services to its customers.

“Please maintain this spirit of delivering the best quality services to your customers. Receiving ISO 9001:2008 Certificate should not be the end of the road for you and with this in mind please aim higher meaning you have to strive to receive more of such certificates,” he said.

Earlier, the MUWSA Managing Director, Antony Kasonta took time to give a short history of efforts made by his authority so as to achieve this ISO Certificate.

Kasonta said the same started in 2007 whereby much was done in giving workers education on quality services, documentation procedure, internal audit of quality services and external audit of quality services which was conducted by an International French Company abbreviated as SGS which had issued the said certificate.

The MUWSA Chief further said that the issued ISO Certificate will help his authority to achieve its Strategic Action Plan which covers the years 2011-2015.

The ISO 9001:2008 Certificate issued to MUWSA covers three years from 1st December 2011 to 1st December 2014.

Source: Lilian Joel