Strategic Plan
i. Vision
The strategic planning meeting attempted to look five [5] years out to envision how MUWSA operations should be structured and resources allocated to meet the growing desire to improve service delivery in Moshi. MUWSA’s vision is:  To be the best water and sewerage utility in Tanzania

ii. Mission
This strategic plan was commissioned specifically to determine the role of MUWSA in water and sewerage services in Moshi. The strategic planning exercise attempted to look at the entire scope of MUWSA in formulating a unified mission for improving service delivery. With this context, MUWSA mission is the:
Provision of adequate, sustainable and competitive water and sewerage services to support life, social, economic development and environment in Moshi, the town of Mt. Kilimanjaro

iii. Core Values
On behalf of our customers and all stakeholders of water and sewerage services in Moshi, MUWSA shall promote:-

• Respect – We hold each other in high regard for our dedication, expertise, creativity and teamwork
• Trust – We work to earn the confidence of our stakeholders so that they can rely on our integrity, ability and judgement
• Efficiency – We work timely to deliver quality services to clients without prejudice
• Customer focus – We work to ensure that our customers are retained and their expectation met. “Mteja ni Mfalme” [Customer is King/Queen]
• Commitment – We work in all official hours and ready and willing to be called in duty at all time in respect of this precious resource. “Maji ni Uhai” [Water is Life]
• Professionalism – We ensure a human resource base ready to demonstrate a high level of creativity and innovation

iv. Key Result Areas
As a result of a BEM and SWOT analysis, three [3] KRAs were identified as being crucial in the realisation of MUWSA’s vision and mission.

The first key results area puts emphasis on the improvement of water and sewerage service delivery with a focus on customers’ satisfaction, environmental conservation and services level in terms of area and population served, while the second focuses on strengthening the human resource as a key aspect towards improved service delivery. The third key result area focuses on improving the overall performance of the organisation.  These KRAs are explained below and include strategies, objectives and service delivery targets as indicators towards the implementation of the plan.