Vision

To be the best Authority in Providing Water and Sanitation Services in Africa.

 

Mission

To enhance access to quality water and sanitation services through innovative, efficient, and effective use of resources for sustainable development.

 

 

​​​​​​​ Core Values

MUWSA will embrace the following core values to nurture its organizational culture;

 

1. Accountability:  MUWSA staff shall performance their duties in compliance with rules and regulations and take liability for their actions.
2. Customer focus: To be driven by customer needs and expectations in all operations to attain a high level of customer satisfaction.
3. Professionalism: MUWSA staff shall deliver high-quality services to the customers.
4. Transparency: MUWSA shall offer openly all relevant information to the public.
5.  Innovativeness: MUWSA staff shall be dynamic to implement new ideas that improve service delivery to customers.
   1. Strategic Objectives

In achieving its vision and fulfilling its mission, the MUWSA Strategic Plan 2022/23-2026/27 will confine itself to the six strategic objectives stated below:

 

1. Health Services Improved and HIV/AIDS Infections Reduced.
2. Implementation of the National Anti-Corruption Strategy Enhanced.
3. Access to Potable Water Supply Services Enhanced.
4. Billing and Collection Efficiency Improved.
5. Environmental Protection and Sanitation Services Improved.
6. Institutional Capacity and Working Environment Improved.